PRESS & NEWS
COVID showed us that women need a new way to work | Miami Herald Editorial
Sept. 2021
“Ramona Hall, who is a licensed owner and operator of Miami-Dade franchises of Starbucks, Einstein Bros. Bagels and Chick-fil-A, has had to manage an in-person workforce throughout the pandemic, when workers have been in short supply. She’s committed to hiring locally — she wants to invest in the community — and finding ways to tailor jobs to fit workers’ needs has been a challenge.
One employee, a 10th-grader, has to care for her mother, so Hall made sure her schedule is built around that. An employee at Starbucks had a school-age son at home with no one to watch him. So for eight months in 2020, he sat at a back table in Starbucks and went to school online as his mother opened the store.
At times, Hall has drawn on her own past experience working for a Miami-Dade County commissioner to help find services for employees, such as directing parents of young children to the Head Start program. She is a proud Head Start baby herself, she said. She also brings her 11-year-old daughter, Khloe, to work with her when she can, to show her what it takes to run a business, the value of hard work and how to build relationships with people.
“This pandemic has really shifted the mind-set of the employer,” she told the Editorial Board. “We need to keep our employees. We meet them at their needs, when it’s reasonable and when it’s safe. It just makes sense.” – Ramona Hall
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